How long does it take to receive my product?
Typically, it takes about 10-12 business days for our felted pets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 5-8 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 5-8 working days.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How long will it be shipped when I finished the payment?
About 10-12 business days to handcraft then will send it to you. It will take about 5-7 business days for Priority Shipping and 7-10 business days for standard shipping. And we provide DHL FEDEX express shipping, the shipping time is 2-4 business days.
How much is shipping?
We provide Free Shipping over $169.
Priority Shipping(Delivery Time 5-7 Business Days)$0.00–$169.00 charge $9.99
Priority Shipping + Shipping Insurance(Delivery Time 5-7 Business Days)$0.00–$169.00 charge $11.98
Standard Shipping (Delivery Time 7-10 business days) $0.00–$169.00 charge $7.99
Standard Shipping+Insurance (Delivery Time 7-10 business days) $0.00–$169.00 charge $9.98
Express Shipping (Delivery Time 2-4 Business Days) $0.00–$199.0 charge $25.95
Express Shipping +Insurance (Delivery Time 2-4 Business Days) $0.00–$199.0 charge $27.94
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 10-12 business days to process before they are shipped due to customized work involved.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Do you ship internationally?
Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at firstname.lastname@example.org
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
The website is jointly operated by Soufeel Jewelry Limited and NOVA SILK ROAD SARL