Terms Of Shipment

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  • FREE SHIPPING over $169
  • Shipped Within 2 Days Fastest
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How long does it take to receive my product?

Typically, it takes about 1 business days for our felted pets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 3-5 working days.
Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.

How much is shipping?
We provide Free Shipping over $169.
Standard Shipping (Delivery Time 7-10 business days) $0.00–$169.00 charge $6.99
Standard Shipping+Insurance (Delivery Time 7-10 business days) $0.00–$169.00 charge $8.98
Fast Shipping - 2-4 business days charge $19.95
Fast Shipping+Insurance - 2-4 business days charge $25.95

How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 3-5 business days to process before they are shipped due to customized work involved.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Do you ship internationally?
Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at customfeltpetsservice@gmail.com

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

Please note: