Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Policy.

The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.(CustomFeltPets is responsible for return postage fees, and replacement fees)

• We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

CANCELLATION POLICY

• Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee and all shipping fee.
• CustomFeltPets reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.